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Canada: Disruption of mobile and internet services

July 9, 2022
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TE24 International Desk:

Police, businesses and courts gathered in cafes with Wi-Fi for work, as many Canadians lost access to mobile phone and internet services due to a network outage on Friday. The service is interrupted.

Rogers Communications Inc. After that day the service began to recover and the team was “working hard to get everyone online as soon as possible.” The
The disruption began very early in the morning and continued into the evening, disrupting retailers, credit card processors, police and courts, airlines and train network services.

The company did not give a reason for the disruption, the number of customers affected or where they are.
“We know how dependent you are on our network. It’s frustrating for you today. We’re working to fix it as soon as possible.”
Toronto’s Go Transit tweeted that parts of the system had been affected by the glitch and could not buy fares with debit or credit cards. It has been warned that e-tickets will not be available. The police

Canadians in Toronto and Ottawa warned of connection problems when they called 911. “If you can’t answer the call, try again or call another mobile operator from your landline or mobile phone,” Ottawa Police said on Twitter. Due Failure, the weekend tour stop at the Rogers Center in Toronto has been postponed. The date in Toronto was one of two sets in Canada. The

The Scarborough Health Network, which operates three hospitals and eight satellite sites in Toronto, has called on doctors and staff to go to work for on-call shifts until the unrest is resolved. In Quebec, Peter Niegard’s appearance in a Montreal court on sexual charges was delayed due to a video connection failure of a fashion mogul in a Toronto prison.

His bail hearing will be held next week. Service Canada tweeted that call centers and offices that issue passports have also been damaged and damaged due to disruptions. The suspension increases passport delays, allowing Canadians to stand in line for long periods of time outside the Service Canada office while the government is processing the unprocessed portion.

The Canada Border Services Agency has warned that individuals will not be able to complete deposits through the ArriveCAN app. This is a mandatory requirement for all cross-border travelers.

Many retailers and businesses struggled to accept payments because Intrac, which handles electronic financial transactions, said it had affected online and checkout debit and electronic transfer services.

As a result, the Confederation Bridge between Prince Edward Island and New Brunswick was unable to accept debit cards until Friday morning. Vagan of Wonderland, Canada, Ontario says amusement park visitors can only pay by credit card.

The DownDetector, a website that tracks distractions, began reporting problems with Rogers’ services at 4:30 EST, indicating that 20,000 reports had been recorded by 7:00 a.m.

Many Rogers customers wanted internet service, went to coffee shops and shared stories of power outages. Independent fashion designer Katherine Bowen, 30, held a video conference with her client on the Starbucks floor in Toronto’s financial district on Friday morning.

“She doesn’t have internet when she comes home, so I’m not sure where she should go,” Boyne said. “Rogers doesn’t work on my phone either, so I can’t even go out and send a text message to someone, so I’m sitting here until my phone dies.”

After Rozana Chen, 27, I headed back to a coffee shop. The Internet at his workplace was affected by a power outage, but he noticed that his cafe’s wireless network had become unstable when it was full of people.

“I’m trying to see if (Office Wi-Fi) is back,” said Chen, an accountant at Imperial PFS Canada. “Otherwise, I’m probably trying to go home, but my home internet is also off.”

The telecommunications sector in this country is governed by three major carriers: Rogers, BCE Inc. and Teles Corporation. – and its impact on the industry is a cause for concern for scholars who have called on regulators to increase competition for mobile and Internet services in Canada.

“This disruption highlights the general lack of competition in Canadian telecommunications,” said Vass Bedner, managing director of McMaster University’s Master of Public Policy program.

Franোয়াois Philippe Champagne, the industry minister, said in a statement that the government was closely monitoring the situation and told Rogers that “it is important to resolve this issue as soon as possible, and the company needs to contact the affected people quickly and clearly.”

The Center for Public Interest Advocacy has requested the Canadian Radio and Television Communications Commission to begin an investigation into the power outage under the Telecommunications Act. The committee said it was considering the application.

 

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